175客户服务部月业绩回顾表(doc)
客户服务部 月业绩回顾 一、衡量批标： |项目|指标 |年度|一 |二月|三月|四月|五月|六月|七月|八月|九月|十月|十一|十二| | | |目标|月 | | | | | | | | | |月 |月 | |客户|客户服务水| | | | | | | | | | | | | | |服务|平 | | | | | | | | | | | | | | | |库存天数 | | | | | | | | | | | | | | | |库存记录准| | | | | | | | | | | | | | | |度 | | | | | | | | | | | | | | |订单|合格订单率| | | | | | | | | | | | | | |管理| | | | | | | | | | | | | | | | |订单满足率| | | | | | | | | | | | | | |运输|准时发货率| | | | | | | | | | | | | | |管理| | | | | | | | | | | | | | | | |满载率 | | | | | | | | | | | | | | | |及时提货率| | | | | | | | | | | | | | |仓库|残损数量 | | | | | | | | | | | | | | |管理| | | | | | | | | | | | | | | | |仓库能力 | | | | | | | | | | | | | | |其他|退货数量 | | | | | | | | | | | | | | |指标| | | | | | | | | | | | | | | | |生产率 | | | | | | | | | | | | | | —问题分析： —行动计划： |项目 |计划 |责任人 |完成时间 | | | | | | | | | | | | | | | | 注：问题分析可附相关单据或报表。 P 175
175客户服务部月业绩回顾表(doc)