基础酒店英语(ppt)
基础酒店英语
—— 主讲：刘慧
一、服 务 用 语

Good morning/afternoon/evening,sir/madam
How do you do ?
Glad to meet you. / Nice to meet you.
How are you?
___Fine,Thanks, And you?
Welcome to our club/hotel/restaurant/shop
Have a good time!
I hope you will enjoy your stay with us.
I hope you are enjoy your stay with us.
I hope you have enjoyed your stay with us.

Congratulations!
Happy birthday!
Happy new year!
Merry christmas!
Have a nice holiday/trip!
Wish you every success!
Happy mid-autumn festival!
Good luck!
Wish you happy here!

Thank you (very much).
Thank you for your advice/information/help.
Thank you For staying in our club.
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It’s very kind of you.
You are welcome.
Not at all. / Don’t mention it.
It’s my pleasure./With pleasure. /My pleasure.
I am at your service.

I’m sorry.
Excuse me.
I’m sorry, It’s my fault.
Sorry to have kept you waiting.
Sorry to interrupt you.
I’m sorry about this.
I apologize for this.
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That’s all right.
Let’s forget it.

Can (may ) I help you ?
What can I do for you.
Is there anything I can do for you?
Is there anything else I can do for you?
Just a moment ,please.
May I use your phone?
May I have your name?
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certainly.
yes,of course.

Mind (Watch) your step.
Please be careful.
Please don’t leave anything behind.
Don’t worry.
Take it easy.
I can’t do it well.
Please don’t smoke here.

Excuse me,
Where is the washroom/restroom/elevator?
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This way, please.
Follow me please.
Turn left/right. / please go straight ahead.
It’s in the lobby near the main entrance.
It’s in the basement at the end of the corridor.
Go upstairs/downstairs.
It’s on the second (third) floor.

Goodbye.
See you late.
Good night.
See you tomorrow.
Goodbye and thank you for coming.
Goodbye and hope to see you again.
Have a nice trip!
Wish you a pleasant journey! Good luck.
Hope to see you again soon.

Longcheer, front desk, Can I help you?
Sorry, I’ve dialed the wrong number.
May I speak to your general manager?
speaking.
Sorry, he is not in at the moment.
Would you like to leave a message?
Pardon? / I beg your pardon?
二、岗位基础用语

Have you a reservation?
May I know your name and room number?
Here is your room key.
Please pay at the cashier’s desk over there.
Are these your baggage?
May I take them for you?

Housekeeping , May I come in?
I hope I’m not disturbing you.
One moment ,madam. I’ll bring them to you right away.
I’ll send for an electrician / doctor.

Sit down,please. Here is the memu.
May I take your order,sir?
What would you like to have coffee or tea?
Would you like to have any wine with you dinner?
Service hours are:7:00a.m. to 9:00a.m. for breakfast. / 11:30a.m.to 1:30p.m. for lunch.
Here is the bill. Please sign it.

May I introduce myself?
May I present you a litter souvenir?
Let’s drink to our friendship!
Let me propose a toast to the health of our guests!
Cheers!
Bottoms up!

How do you like Chinese food?
What do you think of our service?
Thank you for your comments/compliment/suggestions.
I’m afraid it’s against the club’s regulations.
In our club we don’t accept tips.
It’s our pleasure to serve our guests well.
Thank you all the same.
Thank you telling us about it.
I’ll look into the matter right away.
I’m afraid you’ll have to pay for the damage.

I assure you it won’t happen again.
Please don’t worry, sir/madam.
I’ll send someone up to your room right away.
I can’t guarantee anything, but I’ll try my best.
What can I show you.
How do you like this fashion/color/size/design.
The extra large size of this color is out of stock.
Please try us again tomorrow.
They are altogether 175 yuan .
You may pay in cash or with credit card.
You have made a good choice, you have very good taste.
三、国际音标
i-in
it is [iz] in tip hit
hill [hill] pick [pik] lift [lift] visit [vizit] money[mni]



基础酒店英语(ppt)