常用的KPI举例
常用的KPI举例 |绩效指标表 | |方面 |类型 |项目|性质 |单 |计算|评价| | | | | |位 |方法|周期| | |1、评价经济效益指标 |成果度| | | | | | | | |量 | | | | | | | | |产品销| | | | | | | | |量 | | | | | | | | |原材料| | | | | | | | |周转天| | | | | | | | |数 | | | | | | | | |资产负| | | | | | | | |债率 | | | | | | | | |营业额| | | | | | | | |增长率| | | | | | | | |吨产品| | | | | | | | |可控销| | | | | | | | |售费用| | | | | | | | |产销| | | | | | | |率 | | | | | |（一）|顾客核心成果量度 | | | | | | | | |1、市场占有率 |成果度| | | | | | | | |量 | | | | | | | | |产品1 | | | | | | | | |市场占| | | | | | | | |有率 | | | | | | | | |客户流| | | | | | | | |失数 | | | | | | | | |新客户| | | | | | | | |数 | | | | | | | | |顾客满| | | | | | | | |意率 | | | | | | | | |净毛利| | | | | | | | |率 | | | | | | | |1、产品和服务特征 |绩效驱| | | | | | | | |动 | | | | | | | | 功能：产品的使用定位 | | | | | | | | | |一般需| | | | | | | | |求 | | | | | | | | |内在质| | | | | | | | |量不良| | | | | | | | |率 | | | | | | | | |产品1 | | | | | | | | |车皮最| | | | | | | | |长到达| | | | | | | | |时间 | | | | | | | | |顾客关| | | | | | | | |系综合| | | | | | | | |评价 | | | | | | | | |包装形| | | | | | | | |象 | | | | | | | |1.财务之于各部门 | | | | | | | | | |税收与资金筹划满意度 | | | | | | | | |存货管| | | | | | | | |理 | | | | | | | | |文秘工| | | | | | | | |作满意| | | | | | | | |度 | | | | | | | | |原辅| | | | | | | |料检| | | | | | | |验满| | | | | | | |意度| | | | | | | | | | | | | | | | |新产品| | | | | | | | |比例 | | | | | | | |1.采购环节 |成果度| | | | | | | | |量 | | | | | | | | |采购计| | | | | | | | |划完成| | | | | | | | |率 | | | | | | | | |原料吨| | | | | | | | |装卸费| | | | | | | | |技术方| | | | | | | | |案满意| | | | | | | | |度 | | | | | | | | |一次交| | | | | | | | |验合格| | | | | | | | |率 | | | | | | | | |销售计| | | | | | | | |划完成| | | | | | | | |率 | | | | | | | | |对帐| | | | | | | |单签| | | | | | | |回率| | | | | | |1.员工能力 |绩效驱| | | | | | | | |动 | | | | | | | | |员工满| | | | | | | | |意度 | | | | | | | | |信息系| | | | | | | | |统支持| | | | | | | | |流程能| | | | | | | | |力 | | | | | | | |员工建议数 | | | | | | | | | |员工建议采纳数 | | | | | | | | | |重要流程的实际改进速率 | | | | | | | | | |临时工转正比例 | | | | | | | | | |新员工比例 | | | | | | | | | |员工晋升比例 | | | | | | | | | |员工发表论文数 | | | | | | | | | |个人与组织的整合度 | | | | | | | | | |团队的意识与绩效 | | | | | | | |
常用的KPI举例